About
MARTA

Key Performance Indicators

Customer Call Abandonment Rate

Definition: Customer Call Abandonment Rate measures the percentage of customers who terminate a call while waiting for a customer representative to answer.

Performance (March 2018):

In March, met the Target with a 3.94% cushion - an increase of 0.18% compared to that in the previous month and a decrease of 1.24% compared to that in March 2017.