About
MARTA

Key Performance Indicators

Mobility Complaints per 1K Boardings

Definition: Measures customer complaints about Mobility service (for example, on-time performance; operator courtesy; etc.) per 1,000 MARTA Mobility boardings.

Performance (December 2023):

The rate of Mobility complaints per 1,000 boardings was 3.79 in December 2023, which met the target of 4 or below.