Key Performance Indicators

Escalator Availability

Definition: Measures the percentage of service hours during which escalators are available for customer use.

Performance (March 2018): 

In March, met the Target; the actual being 98.95%, planned downtime being 845 hours, unplanned downtime being 221 hours and the actual excluding planned downtime being 99.17%. 3 units were down at Avondale, Doraville and Five Points stations.