Key Performance Indicators

Escalator Availability

Definition: Measures the percentage of service hours during which escalators are available for customer use.

Performance (May 2018):

In May, met the Target; the actual being 97.15%, planned downtime being 2,721 hours, unplanned downtime being 176 hours and the actual excluding planned downtime being 97.32%. 4 units were down at Five Points and Peachtree Center stations.