Key Performance Indicators

Elevator Availability

Definition: Measures the percentage of service hours during which elevators are available for customer use.

Performance (May 2018):

In May, met the Target; the actual being 99.23%, planned downtime being 327 hours, unplanned downtime being 169 hours and the actual excluding planned downtime being 99.50%. 4 units were down at Civic Center, Lenox and Peachtree Center stations.