About
MARTA

Key Performance Indicators

Average Customer Call Wait Time (in seconds)

Definition: Average Customer Call Wait Time measures the average time a customer waits before speaking to a customer service representative.

Performance (March 2019):

In March, missed the Target by 27 seconds; the actual being 62 seconds - a decrease of 11 seconds compared to that in the previous month and an increase of 42 seconds compared to that in March 2018.