About
MARTA

Key Performance Indicators

Rail Complaints per 100K Boardings

Definition: Measures customer complaints about rail service per 100,000 rail passenger boardings.

Performance (May 2018):

In May, met the Target; the actual being 0.85 - an increase of 0.30 compared to that in the previous month and an increase of 0.23 compared to that in May 2017.