About
MARTA

Key Performance Indicators

Rail Complaints per 100K Boardings

Definition: Measures customer complaints about rail service per 100,000 rail passenger boardings.

Performance (March 2019):

In March, met the Target; the actual being 0.53 - an increase of 0.05 compared to that in the previous month and a decrease of 0.26 compared to that in March 2018.