Key Performance Indicators

Rail On-Time Performance

Definition: Measures how closely service runs to schedule. Departures from origin and arrivals to destination are considered on time if made no longer than 5 minutes after the scheduled times.

Performance (October 2018):

In October, met the Target; the actual being 96.70%. 284 delays were related to malfunctioning rail cars, 92 delays were passenger related (medical emergencies/door obstructions/police interventions), 37 delays were related to Automated Train Control (ATC) issues and 32 delays were due to track work.