FOR IMMEDIATE RELEASE
February 14, 2022
MARTA SEEKS NEW MEMBERS
FOR ITS RIDERS’ ADVISORY COUNCIL
Council Provides Vital
Feedback on Customer Experience
ATLANTA – The Metropolitan
Atlanta Rapid Transit Authority (MARTA) is seeking people to serve on its
Riders’ Advisory Council (RAC), an all-volunteer
group that provides feedback on improving the overall transit
experience for customers. The inaugural council members are
stepping down in May following a two-year term.
The council is comprised
of 25 members representing MARTA’s diverse customer base and hailing from its
four service jurisdictions, City of Atlanta, and Clayton, DeKalb, and Fulton
Counties. All are eligible to sit on the council except for MARTA employees,
owners or employees of businesses with active MARTA contracts, elected
officials, and those younger than 18.
“The RAC offers a forum
for transit stakeholders to share their concerns and opinions, and members
serve as an important link to the communities we serve,” said MARTA Chief
Customer Experience Officer Rhonda Allen. “I encourage transit advocates and
critics to apply so together we can ensure customer input is part of the
The council will
meet the first Wednesday of each month, beginning in June to provide input on
an array of topics including helping us to improve mobile apps and our digital
customer communication platforms, rail station appearance and amenities, and
the redesign of our bus network.
RAC members will
also learn about the inner workings of the transit system, receiving tours of
MARTA’s operating facilities, and briefings on proposed transit initiatives and
MARTA’s governance and operations.
The previous RAC
was involved with the interior and exterior designs of the new railcars,
provided suggestions to lessen the customer impact during expansion and
enhancement projects, and recommended installing a signaled crosswalk at Civic
Center station, which will be completed this spring.
To learn more
about the RAC and apply to be a member visit MARTA
(itsmarta.com). You can also pick up an application at the customer
information booth at Five Points Station or at MARTA Headquarters, located at
2424 Piedmont Rd. NE in Atlanta.
invited to connect with MARTA anytime through our customer call center at
404-848-5000 and social media pages @MARTAservice on Twitter, @MARTAtransit on
Facebook, and @marta_explorers on Instagram.