Rider Alert:      

Bus service changes for select routes will be in effect April 20. Gold/Red rail line service changes will be in effect May 20 after the Airport Station shutdown. | Learn More

 MARTA Airport Station closed for renovation April 8 - May 19.
Shuttle provided between College Park Station and North Terminal Lower Level. View rail schedules and additional details here. 

MARTA

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Service Alerts
102Bus Alerts
  • 1 Marietta Blvd / Joseph E Lowery Blvd
    Route 1 : Southbound from Marietta Blvd @ Moores Mill Ctr is cancelled at 4:16 PM, 5:36 PM, 6:54 PM, 8:14 PM, 9:34 PM, 10:54 PM
    Expire at: 04/19/2024 12:12 AM
  • 1 Marietta Blvd / Joseph E Lowery Blvd
    Route 1 : Northbound from West End Station is cancelled at 3:40 PM, 5:00 PM, 6:20 PM, 7:40 PM, 9:00 PM, 10:20 PM, 11:40 PM
    Expire at: 04/19/2024 12:12 AM
  • 8 North Druid Hills Road
    Route 8 : Northbound from Kensington Station is cancelled at 7:30 PM, 9:30 PM
    Expire at: 04/18/2024 11:09 PM
  • 8 North Druid Hills Road
    Route 8 : Southbound from Brookhaven Station is cancelled at 8:25 PM, 10:25 PM
    Expire at: 04/18/2024 11:09 PM
  • 12 Howell Mill Road / Cumberland
    Route 12 : Northbound from Midtown Station is cancelled at 4:00 PM
    Expire at: 04/18/2024 06:05 PM
  • 12 Howell Mill Road / Cumberland
    Route 12 : Southbound from Cumberland Transfer Center is cancelled at 2:53 PM, 5:13 PM
    Expire at: 04/18/2024 06:05 PM
  • 12 Howell Mill Road / Cumberland
    Route 12 : Northbound from Midtown Station is cancelled at 4:20 PM
    Expire at: 04/18/2024 05:15 PM
  • 14 14th Street / Blandtown
    Route 14 : Westbound from Midtown Station is cancelled at 4:45 PM
    Expire at: 04/18/2024 05:15 PM
  • 19 Clairmont Road
    Route 19 : Northbound from East Lake Station is cancelled at 4:05 PM, 6:30 PM
    Expire at: 04/18/2024 11:35 PM
  • 19 Clairmont Road
    Route 19 : Southbound from Chamblee Station (East Loop) is cancelled at 5:15 PM
    Expire at: 04/18/2024 11:35 PM
  • 27 Cheshire Bridge Road
    Route 27 : Northbound from Arts Center Station is cancelled at 2:30 PM
    Expire at: 04/18/2024 05:07 PM
  • 27 Cheshire Bridge Road
    Route 27 : Southbound from Lenox Station is cancelled at 3:20 PM
    Expire at: 04/18/2024 05:07 PM
  • 32 Bouldercrest
    Route 32 : Northbound from SouthPark is cancelled at 5:33 PM
    Expire at: 04/18/2024 06:20 PM
  • 32 Bouldercrest
    Route 32 : Southbound from Inman Park Station (North Loop) is cancelled at 6:05 AM, 8:05 AM, 10:25 AM, 12:25 PM, 2:25 PM, 4:35 PM, 6:35 PM, 8:25 PM, 10:25 PM, 12:25 AM
    Expire at: 04/18/2024 06:20 PM
  • 39 Buford Highway
    Route 39 : Southbound from Doraville Station is cancelled at 6:05 PM, 7:45 PM, 9:25 PM, 11:05 PM
    Expire at: 04/19/2024 12:31 AM
  • 39 Buford Highway
    Route 39 : Northbound from Lindbergh Ctr Station (N Loop) is cancelled at 6:30 PM
    Expire at: 04/18/2024 07:14 PM
  • 39 Buford Highway
    Route 39 : Northbound from Lindbergh Ctr Station (N Loop) is cancelled at 5:15 PM, 7:00 PM, 8:35 PM, 10:15 PM, 11:55 PM
    Expire at: 04/19/2024 12:31 AM
  • 49 McDonough Boulevard
    Route 49 : Northbound from Metro Transitional Center is cancelled at 4:01 PM
    Expire at: 04/18/2024 05:21 PM
  • 49 McDonough Boulevard
    Route 49 : Southbound from Alabama St & Peachtree St is cancelled at 3:15 PM, 4:45 PM
    Expire at: 04/18/2024 05:21 PM
  • 49 McDonough Boulevard
    Route 49 : Northbound from Metro Transitional Center is cancelled at 4:31 PM
    Expire at: 04/18/2024 05:51 PM
  • 49 McDonough Boulevard
    Route 49 : Southbound from Alabama St & Peachtree St is cancelled at 12:00 PM, 1:30 PM, 3:00 PM, 4:30 PM, 6:00 PM
    Expire at: 04/18/2024 06:36 PM
  • 49 McDonough Boulevard
    Route 49 : Northbound from Metro Transitional Center is cancelled at 5:06 AM, 11:11 AM, 12:41 PM, 2:11 PM, 3:46 PM, 5:16 PM
    Expire at: 04/18/2024 06:36 PM
  • 49 McDonough Boulevard
    Route 49 : Southbound from Alabama St & Peachtree St is cancelled at 3:45 PM, 5:15 PM
    Expire at: 04/18/2024 05:51 PM
  • 49 McDonough Boulevard
    Route 49 : Southbound from Alabama St & Peachtree St is cancelled at 5:45 PM
    Expire at: 04/18/2024 06:21 PM
  • 51 Joseph E Boone Boulevard
    Route 51 : Westbound from North Ave Station is cancelled at 4:05 PM, 6:45 PM
    Expire at: 04/19/2024 12:30 AM
  • 51 Joseph E Boone Boulevard
    Route 51 : Eastbound from Hamilton E Holmes Station is cancelled at 3:20 PM, 6:00 PM
    Expire at: 04/19/2024 12:30 AM
  • 55 Jonesboro Rd
    Route 55 : Southbound from Alabama St & Forsyth St is cancelled at 3:20 PM, 5:20 PM, 7:30 PM, 9:30 PM, 11:30 PM
    Expire at: 04/19/2024 12:13 AM
  • 55 Jonesboro Rd
    Route 55 : Northbound from Forest Pkwy & Bartlett Dr is cancelled at 12:30 PM, 2:30 PM, 4:40 PM, 6:44 PM
    Expire at: 04/18/2024 07:25 PM
  • 55 Jonesboro Rd
    Route 55 : Southbound from Alabama St & Forsyth St is cancelled at 11:30 AM, 1:30 PM, 3:40 PM, 5:40 PM
    Expire at: 04/18/2024 07:25 PM
  • 55 Jonesboro Rd
    Route 55 : Northbound from Forest Pkwy & Bartlett Dr is cancelled at 4:20 PM, 6:23 PM, 8:36 PM, 10:36 PM
    Expire at: 04/19/2024 12:13 AM
  • 55 Jonesboro Rd
    Route 55 : Northbound from Forest Pkwy & Bartlett Dr is cancelled at 5:40 PM
    Expire at: 04/18/2024 07:27 PM
  • 55 Jonesboro Rd
    Route 55 : Southbound from Alabama St & Forsyth St is cancelled at 4:40 PM, 6:40 PM
    Expire at: 04/18/2024 07:27 PM
  • 60 Hightower Road
    Route 60 : Southbound from Marietta Blvd @ Moores Mill Ctr is cancelled at 8:06 PM, 10:06 PM, 12:06 AM
    Expire at: 04/19/2024 12:30 AM
  • 60 Hightower Road
    Route 60 : Northbound from Hamilton E Holmes Station is cancelled at 7:25 PM, 9:25 PM, 11:25 PM
    Expire at: 04/19/2024 12:30 AM
  • 71 Cascade Road
    Route 71 : Eastbound from Boat Rock Rd & Reynolds Rd is cancelled at 5:37 PM
    Expire at: 04/18/2024 06:20 PM
  • 71 Cascade Road
    Route 71 : Westbound from West End Station is cancelled at 4:45 PM
    Expire at: 04/18/2024 06:20 PM
  • 78 Cleveland Ave
    Route 78 : Westbound from Jonesboro Rd & Cleveland Ave is cancelled at 1:40 PM, 2:40 PM, 3:30 PM, 4:34 PM, 5:34 PM, 6:34 PM
    Expire at: 04/18/2024 06:51 PM
  • 78 Cleveland Ave
    Route 78 : Westbound from Jonesboro Rd & Cleveland Ave is cancelled at 3:48 PM, 4:49 PM
    Expire at: 04/18/2024 05:08 PM
  • 78 Cleveland Ave
    Route 78 : Eastbound from East Point Station is cancelled at 3:25 PM, 4:25 PM
    Expire at: 04/18/2024 05:08 PM
  • 78 Cleveland Ave
    Route 78 : Eastbound from East Point Station is cancelled at 1:20 PM, 2:20 PM, 3:10 PM, 4:10 PM, 5:10 PM, 6:10 PM
    Expire at: 04/18/2024 06:51 PM
  • 82 Camp Creek / South Fulton Parkway
    Route 82 : Eastbound from Derrick Ind Pkwy @ Walmart Dist is cancelled at 4:49 AM, 6:45 AM, 8:46 AM, 10:46 AM, 12:46 PM, 2:45 PM, 4:45 PM
    Expire at: 04/18/2024 06:40 PM
  • 82 Camp Creek / South Fulton Parkway
    Route 82 : Eastbound from Derrick Ind Pkwy @ Walmart Dist is cancelled at 6:15 AM, 8:15 AM, 10:16 AM, 12:16 PM, 2:16 PM, 4:15 PM, 6:16 PM
    Expire at: 04/18/2024 07:05 PM
  • 82 Camp Creek / South Fulton Parkway
    Route 82 : Westbound from College Pk Station (North Loop) is cancelled at 7:20 AM, 9:20 AM, 11:20 AM, 1:20 PM, 3:20 PM, 5:20 PM
    Expire at: 04/18/2024 07:05 PM
  • 82 Camp Creek / South Fulton Parkway
    Route 82 : Westbound from College Pk Station (North Loop) is cancelled at 5:50 AM, 7:50 AM, 9:50 AM, 11:50 AM, 1:50 PM, 3:50 PM, 5:50 PM
    Expire at: 04/18/2024 06:40 PM
  • 83 Campbellton Road
    Route 83 : Westbound from Oakland City Station is cancelled at 6:10 AM, 7:20 AM, 8:30 AM, 9:45 AM, 11:00 AM, 12:15 PM, 1:30 PM, 2:45 PM, 4:00 PM, 5:10 PM, 6:20 PM
    Expire at: 04/18/2024 07:15 PM
  • 83 Campbellton Road
    Route 83 : Westbound from Oakland City Station is cancelled at 6:40 PM
    Expire at: 04/18/2024 07:05 PM
  • 83 Campbellton Road
    Route 83 : Eastbound from Barge Road Park & Ride is cancelled at 5:32 AM, 6:38 AM, 7:48 AM, 9:03 AM, 10:18 AM, 11:33 AM, 12:48 PM, 2:03 PM, 3:18 PM, 4:28 PM, 5:38 PM, 6:49 PM
    Expire at: 04/18/2024 07:15 PM
  • 84 Washington Rd / Camp Crk marketplace
    Route 84 : Westbound from East Point Station is cancelled at 3:10 PM, 4:30 PM, 5:50 PM
    Expire at: 04/18/2024 06:55 PM
  • 84 Washington Rd / Camp Crk marketplace
    Route 84 : Eastbound from Centre Pkwy @ Social Security is cancelled at 3:48 PM, 5:08 PM, 6:28 PM
    Expire at: 04/18/2024 06:55 PM
  • 86 Fairington Road
    Route 86 : Westbound from Mall at Stonecrest is cancelled at 6:40 PM
    Expire at: 04/18/2024 07:30 PM
  • 86 Fairington Road
    Route 86 : Eastbound from Kensington Station is cancelled at 4:45 PM
    Expire at: 04/19/2024 12:55 AM
  • 87 Roswell Road / Sandy Springs
    Route 87 : Southbound from North Springs Station is cancelled at 4:30 PM
    Expire at: 04/18/2024 05:16 PM
  • 87 Roswell Road / Sandy Springs
    Route 87 : Northbound from Dunwoody Station is cancelled at 3:30 PM
    Expire at: 04/18/2024 05:16 PM
  • 89 Old National Highway
    Route 89 : Northbound from SRTA Riverdale Park & Ride is cancelled at 4:36 PM
    Expire at: 04/18/2024 05:20 PM
  • 89 Old National Highway
    Route 89 : Northbound from Lancaster Ln & Shannon Pkwy is cancelled at 2:52 PM
    Expire at: 04/18/2024 05:20 PM
  • 89 Old National Highway
    Route 89 : Southbound from College Pk Station (South Loop) is cancelled at 3:45 PM
    Expire at: 04/18/2024 05:20 PM
  • 94 Northside Drive
    Route 94 : Southbound from Arts Center Station is cancelled at 4:30 PM
    Expire at: 04/18/2024 05:07 PM
  • 103 Peeler Road
    Route 103 : Southbound from Peeler Rd & Winters Chapel Rd is cancelled at 1:04 PM, 3:04 PM, 5:04 PM, 7:05 PM
    Expire at: 04/18/2024 07:30 PM
  • 103 Peeler Road
    Route 103 : Northbound from Chamblee Station (West Loop) is cancelled at 12:40 PM, 2:40 PM, 4:40 PM, 6:40 PM
    Expire at: 04/18/2024 07:30 PM
  • 107 Glenwood
    Route 107 : Eastbound from Georgia State Station (East) is cancelled at 9:35 PM, 12:05 AM
    Expire at: 04/19/2024 12:55 AM
  • 107 Glenwood
    Route 107 : Westbound from Indian Creek Station (West Loop) is cancelled at 8:15 PM, 10:45 PM
    Expire at: 04/19/2024 12:55 AM
  • 111 Snapfinger Woods
    Route 111 : Eastbound from Indian Creek Station (East Loop) is cancelled at 6:20 PM
    Expire at: 04/19/2024 12:55 AM
  • 111 Snapfinger Woods
    Route 111 : Westbound from Mall at Stonecrest is cancelled at 6:53 PM
    Expire at: 04/18/2024 07:50 PM
  • 111 Snapfinger Woods
    Route 111 : Eastbound from Indian Creek Station (East Loop) is cancelled at 5:20 PM
    Expire at: 04/18/2024 07:30 PM
  • 115 Covington Highway
    Route 115 : Westbound from Mall at Stonecrest is cancelled at 8:34 PM
    Expire at: 04/18/2024 11:52 PM
  • 115 Covington Highway
    Route 115 : Eastbound from Kensington Station is cancelled at 7:00 PM
    Expire at: 04/18/2024 07:40 PM
  • 115 Covington Highway
    Route 115 : Eastbound from Kensington Station is cancelled at 3:15 PM, 4:45 PM, 6:15 PM, 9:30 PM
    Expire at: 04/18/2024 11:52 PM
  • 115 Covington Highway
    Route 115 : Westbound from Mall at Stonecrest is cancelled at 6:01 PM
    Expire at: 04/18/2024 07:40 PM
  • 115 Covington Highway
    Route 115 : Eastbound from Kensington Station is cancelled at 6:00 PM
    Expire at: 04/18/2024 07:30 PM
  • 116 Redan Road
    Route 116 : Westbound from Mall at Stonecrest is cancelled at 10:27 PM
    Expire at: 04/18/2024 11:52 PM
  • 116 Redan Road
    Route 116 : Eastbound from Indian Creek Station (East Loop) is cancelled at 7:45 PM, 11:15 PM
    Expire at: 04/18/2024 11:52 PM
  • 116 Redan Road
    Route 116 : Eastbound from Indian Creek Station (East Loop) is cancelled at 5:15 PM
    Expire at: 04/18/2024 07:40 PM
  • 116 Redan Road
    Route 116 : Westbound from Mall at Stonecrest is cancelled at 6:57 PM
    Expire at: 04/18/2024 07:30 PM
  • 120 East Ponce De Leon Avenue
    Route 120 : Westbound from Goldsmith Park & Ride is cancelled at 3:18 PM, 9:38 PM, 11:08 PM
    Expire at: 04/19/2024 12:18 AM
  • 120 East Ponce De Leon Avenue
    Route 120 : Eastbound from Avondale Station (North Loop) is cancelled at 4:00 PM, 8:50 PM, 10:20 PM, 11:50 PM
    Expire at: 04/19/2024 12:18 AM
  • 121 Memorial Drive / N Hairston Road
    Route 121 : Southbound from N Royal Atlanta Dr & Commerce Pl is cancelled at 6:42 PM
    Expire at: 04/18/2024 07:25 PM
  • 125 Clarkston
    Route 125 : Southbound from Briarcliff Rd & Randolph Rd is cancelled at 7:29 PM
    Expire at: 04/18/2024 08:00 PM
  • 125 Clarkston
    Route 125 : Northbound from Kensington Station is cancelled at 6:50 PM
    Expire at: 04/18/2024 08:00 PM
  • 126 Embry Hills
    Route 126 : Eastbound from Chamblee Station (East Loop) is cancelled at 7:45 PM, 8:45 PM, 9:45 PM, 10:45 PM
    Expire at: 04/18/2024 11:35 PM
  • 126 Embry Hills
    Route 126 : Westbound from Ranchwood Dr & Weems Rd is cancelled at 8:11 PM, 9:11 PM, 10:11 PM, 11:11 PM
    Expire at: 04/18/2024 11:35 PM
  • 132 Tilly Mill Road
    Route 132 : Southbound from Mt Vernon Rd & Jett Ferry Rd is cancelled at 2:03 PM, 4:03 PM, 6:03 PM
    Expire at: 04/18/2024 07:30 PM
  • 132 Tilly Mill Road
    Route 132 : Northbound from Chamblee Station (West Loop) is cancelled at 1:40 PM, 3:40 PM, 5:40 PM
    Expire at: 04/18/2024 07:30 PM
  • 153 James Jackson Parkway
    Route 153 : Southbound from James Jackson Py & J Jackson Ct is cancelled at 9:01 PM, 11:01 PM
    Expire at: 04/19/2024 12:30 AM
  • 153 James Jackson Parkway
    Route 153 : Northbound from Hamilton E Holmes Station is cancelled at 8:40 PM, 10:40 PM
    Expire at: 04/19/2024 12:30 AM
  • 165 Fairburn Road
    Route 165 : Southbound from Hamilton E Holmes Station is cancelled at 4:45 PM
    Expire at: 04/19/2024 12:30 AM
  • 165 Fairburn Road
    Route 165 : Northbound from Barge Road Park & Ride is cancelled at 5:17 PM
    Expire at: 04/19/2024 12:30 AM
  • 186 Rainbow Drive / South Dekalb
    Route 186 : Eastbound from Alabama St & Broad St (5 Pts) is cancelled at 3:00 PM, 5:00 PM, 7:00 PM
    Expire at: 04/18/2024 07:37 PM
  • 186 Rainbow Drive / South Dekalb
    Route 186 : Westbound from Snapfinger Woods @ GA Piedmont is cancelled at 2:03 PM, 4:00 PM, 6:00 PM
    Expire at: 04/18/2024 07:37 PM
  • 189 Flat Shoals Road / Scofield Road
    Route 189 : Northbound from South Fulton Park & Ride is cancelled at 3:36 PM, 5:04 PM
    Expire at: 04/18/2024 06:35 PM
  • 189 Flat Shoals Road / Scofield Road
    Route 189 : Southbound from College Pk Station (South Loop) is cancelled at 4:25 PM, 5:55 PM
    Expire at: 04/18/2024 06:35 PM
  • 191 Riverdale / ATL Intl Terminal
    Route 191 : Southbound from Lakewood Station is cancelled at 3:40 PM
    Expire at: 04/18/2024 06:05 PM
  • 191 Riverdale / ATL Intl Terminal
    Route 191 : Northbound from Clayton County Justice Center is cancelled at 4:51 PM
    Expire at: 04/18/2024 06:05 PM
  • 191 Riverdale / ATL Intl Terminal
    Route 191 : Northbound from Clayton County Justice Center is cancelled at 4:16 PM, 7:02 PM
    Expire at: 04/18/2024 08:05 PM
  • 191 Riverdale / ATL Intl Terminal
    Route 191 : Southbound from Lakewood Station is cancelled at 3:00 PM, 5:40 PM
    Expire at: 04/18/2024 08:05 PM
  • 192 Old Dixie / Tara Boulevard
    Route 192 : Southbound from East Point Station is cancelled at 3:45 PM, 6:00 PM
    Expire at: 04/18/2024 11:58 PM
  • 192 Old Dixie / Tara Boulevard
    Route 192 : Northbound from Clayton County Justice Center is cancelled at 4:53 PM
    Expire at: 04/18/2024 11:58 PM
  • 193 Morrow / Jonesboro
    Route 193 : Northbound from Clayton County Justice Center is cancelled at 7:16 PM, 9:41 PM
    Expire at: 04/18/2024 11:58 PM
  • 193 Morrow / Jonesboro
    Route 193 : Southbound from East Point Station is cancelled at 8:25 PM, 10:55 PM
    Expire at: 04/18/2024 11:58 PM
  • 194 Conley Road / Mt Zion
    Route 194 : Southbound from Lakewood Station is cancelled at 11:45 AM, 1:45 PM, 3:45 PM, 5:45 PM
    Expire at: 04/18/2024 07:30 PM
  • 194 Conley Road / Mt Zion
    Route 194 : Northbound from Southlake Mall is cancelled at 12:45 PM, 2:42 PM, 4:42 PM, 6:45 PM
    Expire at: 04/18/2024 07:30 PM
  • 195 Forest Parkway
    Route 195 : Westbound from Anvil Block Rd & Lunsford Dr is cancelled at 4:29 PM, 6:29 PM, 8:31 PM, 10:31 PM
    Expire at: 04/19/2024 12:15 AM
  • 195 Forest Parkway
    Route 195 : Eastbound from College Pk Station (South Loop) is cancelled at 3:30 PM, 5:30 PM, 7:30 PM, 9:30 PM, 11:30 PM
    Expire at: 04/19/2024 12:15 AM
See all service alerts
4Train Alerts

  • Select train trips may be canceled, because of staffing shortages. Please allow extra time for your travel. Patrons may register for service alerts to be informed of future train cancellations.
    Expire at: 04/19/2024 06:00 AM

  • Airport station is closed for renovation. Free bus shuttles provided from College Park to Airport (North Terminal Lower Level at doors LN1 and LN2).
    Expire at: 04/19/2024 06:00 AM

  • Due to a mechanical issue on a Gold line train previously at College Park, the 4:36 p.m. Gold line departure from College Park was canceled. We apologize for the inconvenience.
    Expire at: 04/18/2024 05:35 PM

  • Gold and Red line service changes will take effect on Monday, May 20, 2024, following the completion of the Airport shutdown that is scheduled to end on May 19, 2024. For more information visit https://itsmarta.com/servicechanges.aspx
    Expire at: 04/19/2024 06:00 AM
See all service alerts
Streetcar Alerts

  • No service advisories at this time
See all service alerts
9Escalator Elevator
  • Kensington
    Kensington, Escalator 1 is out of service for renovation.
    Expire at: 04/19/2024 06:00 AM
  • King Memorial
    King Memorial, Escalator 2 is out of service for renovation.
    Expire at: 04/19/2024 06:00 AM
  • Midtown
    Midtown, Escalator 1 is out of service for renovation.
    Expire at: 04/19/2024 06:00 AM
  • North Ave
    North Ave, Escalator 5 is out of service for renovation.
    Expire at: 04/19/2024 06:00 AM
  • East Lake
    East Lake, Escalator 2 is out of service for renovation.
    Expire at: 04/19/2024 06:00 AM
  • Five Points
    Five Points, Escalators 1 and 14 are out of service, due to nearby rehabilitation construction.
    Expire at: 04/19/2024 06:00 AM

  • Indian Creek, Elevator 1 (Concourse to Platform) is out of service, due to nearby rehabilitation construction. Mobility shuttle provided from Indian Creek to Kensington.
    Expire at: 04/19/2024 06:00 AM

  • North Springs, Elevator 3 (parking garage) is out of service for repair. Use Elevator 2 (parking garage).
    Expire at: 04/19/2024 06:00 AM

  • Sandy Springs, Elevator 1 (SB platform to south concourse) is out of service for renovation. Use elevator on north end of SB platform.
    Expire at: 04/19/2024 06:00 AM
See all service alerts
1Restroom Alerts

  • At Midtown, the women's restroom remains out of service. Customers may utilize nearby restroom facilities at North Ave or Arts Center.
    Expire at: 04/19/2024 06:00 AM
See all service alerts

About
MARTA

Key Performance Indicators

Average Customer Call Wait Time (in seconds)

Definition: Average Customer Call Wait Time measures the average time a customer waits before speaking to a customer service representative.

Performance (December 2023):

The average customer call wait time was 25 seconds in December 2023, which met the target of 60 seconds or fewer.